Refund policy

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 60 days from receipt. Returns received after 60 days will not be accepted.

We recommend that you use your local postal service to facilitate the returns back to our facility. Postal carriers have more flexibility in working with you to clear your items through Customs. We also recommend that you select an insured and trackable option as we are not responsible for lost or damaged packages. Further, the customer is the exporter of record from the destination country and is responsible for all charges including freight, duties and brokerage costs incurred to return an item to the FullBeauty Brands Fulfillment Center in the United States. Title and risk of loss are yours and only transfer to us once the product is received at our fulfillment center.

To start the returns process, please use the Global-E Returns Portal to receive a return label for your order.

Please note that the shipping costs paid at the time of the order will not be refunded.